Smarter consultation, better results
ConsultOnline helps planning teams reach the quiet majority, capture meaningful feedback and turn community input into planning-ready evidence for stronger consultation reports.
How It Works
Three steps to better consultation
Set Up Your Project
Create a consultation without code. Add surveys, upload exhibition materials, configure an interactive map and brand the microsite. Timing depends on the content, review and approvals required.
Collect Feedback
Share the consultation link so residents can use surveys, maps and proposal content through responsive layouts tested on representative devices. Feature availability and performance depend on the browser, device and connection.
Generate Reports
View dashboard analytics, draft sentiment analysis and demographic breakdowns as responses are recorded. Review the source data, automated analysis and report drafts before committee use or publication.
Features
Everything you need for effective consultation
From secure access controls to virtual exhibitions, surveys, analytics and accessible mobile experiences, ConsultOnline brings the key tools for modern planning consultation into one platform.
Management & security
Team logins, granular permissions, approval controls, audit trails, anti-bot protection and verification options including email, address, SMS and physical mail checks.
Presentation tools
Virtual exhibitions, image libraries, interactive maps, heatmaps, masterplan overlays, timelines, videos, news feeds and document libraries help present proposals clearly.
Engagement tools
Surveys, polls, newsletters, online webinars, social sharing, ideas walls, chatbots, community discussion boards and progress rewards help more people take part.
Accessibility & reach
Mobile-friendly design, progressive web app options, bespoke app support, WCAG 2.1 AA compliance, advanced accessibility features and multilingual translation.
Reporting & analytics
Real-time dashboards, PDF and CSV reports, AI-powered sentiment analysis, engagement tracking, consultation health scoring and demographic gap analysis.
Promotion & aftercare
QR codes, embeddable widgets, direct mail, digital marketing options, branded URLs and the ability to keep using the site after consultation for project updates.
Solutions
Built for everyone in the planning process
Whether you're a housebuilder, masterplanner, infrastructure developer, planning consultancy, local authority or community organisation, ConsultOnline adapts to the level of support, branding and functionality your consultation needs.
Community Groups
Encourage and analyse community feedback on neighbourhood plans and design statements, using engaging feedback tools and multilingual support.
Consultancies
Manage multiple client projects from one dashboard, white-label microsites and deliver data-driven consultation reports.
Housebuilders and masterplanners
Demonstrate high levels of community involvement and utilise comprehensive reporting to support planning applications.
Housing Associations
Engage tenants and residents on regeneration plans, collect location-based feedback and understand the demographics of those taking part
Infrastructure developers
While statutory pre-application consultation for DCO applications is no longer required, government guidance strongly encourages early, proportionate and meaningful engagement. ConsultOnline makes it accessible, flexible and easy to evidence.
Local authorities
Gain feedback on existing and proposed sites using branded microsites. Build relationships with the wider community through appealing and interactive engagement tools.
Land promoters
Build familiarity with emerging proposals and create a more constructive context for a future planning application. Identify local priorities, address concerns and gather evidence to support site promotion.
Community Groups
Encourage and analyse community feedback on neighbourhood plans and design statements, using engaging feedback tools and multilingual support.
Consultancies
Manage multiple client projects from one dashboard, white-label microsites and deliver data-driven consultation reports.
Housebuilders and masterplanners
Demonstrate high levels of community involvement and utilise comprehensive reporting to support planning applications.
Housing Associations
Engage tenants and residents on regeneration plans, collect location-based feedback and understand the demographics of those taking part
Infrastructure developers
While statutory pre-application consultation for DCO applications is no longer required, government guidance strongly encourages early, proportionate and meaningful engagement. ConsultOnline makes it accessible, flexible and easy to evidence.
Local authorities
Gain feedback on existing and proposed sites using branded microsites. Build relationships with the wider community through appealing and interactive engagement tools.
Land promoters
Build familiarity with emerging proposals and create a more constructive context for a future planning application. Identify local priorities, address concerns and gather evidence to support site promotion.
Community Groups
Encourage and analyse community feedback on neighbourhood plans and design statements, using engaging feedback tools and multilingual support.
Consultancies
Manage multiple client projects from one dashboard, white-label microsites and deliver data-driven consultation reports.
Housebuilders and masterplanners
Demonstrate high levels of community involvement and utilise comprehensive reporting to support planning applications.
Housing Associations
Engage tenants and residents on regeneration plans, collect location-based feedback and understand the demographics of those taking part
Infrastructure developers
While statutory pre-application consultation for DCO applications is no longer required, government guidance strongly encourages early, proportionate and meaningful engagement. ConsultOnline makes it accessible, flexible and easy to evidence.
Local authorities
Gain feedback on existing and proposed sites using branded microsites. Build relationships with the wider community through appealing and interactive engagement tools.
Land promoters
Build familiarity with emerging proposals and create a more constructive context for a future planning application. Identify local priorities, address concerns and gather evidence to support site promotion.
Analytics
Real-time insights at your fingertips
View recorded participation, draft sentiment trends and demographic breakdowns in the analytics dashboard as consultation data is processed. Automated analysis and demographic data may be incomplete and require review.
Testimonials
Trusted by planning and development teams
See how ConsultOnline helps project teams present proposals clearly, broaden participation and keep consultation evidence organised.
"ConsultOnline has proved clear, professional and highly adaptable, helping us present complex development information in a structured and accessible way. Its value has extended beyond consultation, supporting communication and commercial project management as our projects have progressed."
Heather Quarendon
Lochailort Investments
Old Town Newbury and Lanwades Park
"ConsultOnline made complex proposals easier to understand, created a central point for information and feedback and helped us reach a wider demographic than traditional consultation methods alone."
Martin Hughes
Polity
Essential Living and Scotch Corner Designer Village
Topfling
"The platform gave the consultation a clear structure, making it easier for residents, councillors and other stakeholders to understand the proposals and provide feedback. Penny and the team were responsive, practical and easy to work with."
Israel Gold
Abbey House
"ConsultOnline provided a clear, practical and well-structured approach to creating a consultation website. The result was a professional and user-friendly website, well suited to local authority engagement."
Jonathan Walton
Vocalism
Wokingham Borough Council
Adler Consulting
"ConsultOnline offers a clear and practical way to present proposals, reach a wider section of the community and encourage genuine local engagement, while providing a credible audit trail for consultation evidence."
Ready to de-risk your next consultation?
Book a demo to see how ConsultOnline can help you reach more people and produce planning-ready evidence.