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Resident engagement for housing associations

Engage tenants and residents on regeneration plans, collect location-based feedback and understand the demographics of those taking part.

Why Housing Associations Choose Us

Give more residents a voice

Estate-Level Feedback

Interactive maps let residents pin feedback to specific locations — buildings, green spaces, parking areas. Understand exactly where issues matter most.

Multi-Channel Outreach

Use email, supported web push and direct mail as part of a broader outreach plan. These channels can help widen awareness, but they do not ensure that every tenant is reached or able to participate.

Participation Tracking

Monitor engagement rates by estate, demographic and channel. Demonstrate inclusive consultation to regulators and board members.

Designed for tenant engagement

Branded microsites for each estate or regeneration project
Pin-drop maps for location-specific feedback
Accessible surveys meeting WCAG standards
Direct mail campaigns for offline residents
Virtual exhibitions for regeneration proposals
Demographic reporting for regulatory compliance
Mobile-first design with offline support
24/7 chatbot to answer resident questions

How It Works

Engage residents in three simple steps

01

Set Up Your Engagement

Create a branded microsite for your estate or regeneration project. Add surveys, upload plans and set up interactive maps showing the areas affected.

02

Reach More Residents

Notify residents through email, supported web push and direct mail. AI-assisted chat can answer from indexed content when the service is available, but may be wrong and requires human support. An opened survey can save progress during a connection drop on supported browsers; this does not remove every participation barrier.

03

Report on Engagement

Track participation rates by estate and demographic. Generate reports showing the breadth and depth of your engagement for board members and regulators.

FAQ

Common questions from housing associations

Ready to improve resident engagement?

See how ConsultOnline helps housing associations run inclusive, accessible consultations.